Frequently Asked Questions

We have put together a few of the most frequently asked questions that our new parents ask us. We hope you find the answers interesting and informative. 

adult with child

We hope you enjoy finding out more about our nurseries by reading our frequently asked questions! 

Can I visit the nursery?

Yes, please come and meet us, we would love to show you around and tell you more about our nurseries! 

Book your personal tour by calling 0800 699 0044 or complete our contact form and we will be in touch. 

All our visits follow current government guidelines.


What are childcare ratios?

Childcare ratios are the number of adults who need to be present to teach and care for your child and the other children who are all receiving care at any one time.

  • For children under two there needs to be one adult for every three children (1:3). 
  • For children aged between two and three years old, there needs to be one adult for every four children (1:4) 
  • For children over three years old, there needs to be one adut for every eight children (1:8).

What is a key person?

Every one of our children is provided with a key person when they join one of our nurseries. The key person will form a close bond with your child, providing them with a sense of security at nursery.

You will meet your key person during your child’s settling in sessions. 

For more information please visit our Key Person page

What are the minimum session requirements?

A minimum booking of two sessions per week is required. This can be offered as two morning sessions, two afternoon sessions or one full day.

How much will it cost?

Our childcare prices vary between regions but remain competitive with the local area.

Please get in touch with us to discuss specific nursery fees.

A non-refundable registration fee is required to secure your place at all of our nurseries.

Our prices are based on 51 weeks per year, paid monthly and in advance.

We do not provide refunds for any sickness or holidays.

Do you offer funding?

Please visit our funding page. 

What do the fees include?

  • A morning session includes breakfast, a mid-morning snack and lunch. 
  • An afternoon session includes a mid-afternoon snack and tea.
  • A full day includes breakfast, a morning snack, lunch, an afternoon snack and tea.
  • All sessions include nappies, wipes, and creams.

Is the food provided home cooked?

Our nursery chefs prepare fresh and balanced meals throughout the day. Many of our chefs are based on site. 

We believe that eating is about more than just food. We make it a social event and our nursery practitioners will join in with mealtimes and sit with the children interacting and developing their social skills as well as giving them praise and encouragement to promote independence.

What do I need to provide?

We ask that all our children bring the following items in with them each day. Please ensure all items are clearly named. Please ask your nursery manager about our nursery backpacks for all your little one’s belongings.

  • Two full sets of spare clothes
  • Outdoor shoes/boots
  • Warm suitable coat, gloves and hat
  • Sun hat for the summer months.

Babies and Toddlers

  • Bottles – please label these clearly 
  • A comforter if needed (we will take good care of these, we know how important they are)
  • Preferred nappy cream if our cream is not suitable.

Can you accommodate special requirements?

We will do our best to accommodate any special requirements you may have. Please get in touch with us so we can discuss your individual needs.

What will my child's day look like?

The following answer was provided by our children attending Princes Risborough Nursery. 

“When I wake up, I feel excited for nursery. I smile and sing as I get ready to come in.

Get ready, get set, I am ready to go. I cannot wait to learn, play, explore and show you all that I know.

As I knock at the door or ring on the bell, I wait to see who will be welcoming me.

With my key person and my friends, the fun never ends. Inside, outside, messy play or crafts, I think you’ll agree that the only way for me, is to learn through play with my friends.

Now onto my food, which we helped to choose, all the yummy things we get to eat. From fruit, veg or meat but nothing too sweet, all the food is cooked fresh for me.

I can play with mud, pens or paper and there will still be time later, for me to read a happy ever after. My day with my friends, I never want to end, as this is filled with fun, games and laughter.

As home time comes and my day is done, I really have had so much fun, with a thank you from me and goodbye from you, I can’t wait to come back soon.”

When are your nurseries open?

The majority of our nurseries are open five days a week for 51 weeks of the year apart from our Upton Meadows and Millway nurseries which only operate during term time. 

All of our nurseries are closed on Bank Holidays and for one week between Christmas and New Year. 

How do you record my child's learning?

Your child’s key person will plan experiences for your child’s individual needs. A record of observations and photos from these will be recorded in your child’s learning journey. This may be paper-based or online. 

The term learning journey or learning journal is a term used in early years settings regarding the recording and observing of a child’s learning and development.  

When it comes to the curriculum this is the ‘Development Matters’ document that forms part of the Early Years Foundation Stage (EYFS) – this is the legal statutory document that all nurseries must comply with.

This record will be built up over the years at our nurseries and displays your child’s learning and many achievements.

A learning journey will record:

  • Observations made by your key person and other nursery practitioners
  • Snapshots of achievements and wow moments
  • Quotes and sayings from your child
  • Learning and experiences from home
  • Comments from parents/carers.

Our aim is to build a unique, individual story of what each child learns and achieves as well as their specific interests and learning style.

If you have any other questions, please do not hesitate to contact us

Yes, please come and meet us, we would love to show you around and tell you more about our nurseries! 

Book your personal tour by calling 0800 699 0044 or complete our contact form and we will be in touch. 

All our visits follow current government guidelines.